Lawrence D.Vincent, Sr.

1473 Wheelers Church Road 

Hurdle Mills, NC 27541

(336) 364-5279 Home

(336) 504-3721 Cell

lvincentsr@netzero.com

 

 

Summary

 

Seeking a position with challenge and advancement in the telecommunication environment. 20+yrs. Networking and NOC/Call Center

Design/Analysis, Troubleshooting, Break Fix Analysis, Testing Configuration, Support. Resolve 95% of Issues on 1st contact. Has solid history working 3^rd Shift and all Shifts, 24x7x365 on call, with readiness for overtime, weekends, holidays, and rotations. Excellent oral/written and client communications, documentation and heavy involved in implementation of new technologies such as IPV4,IPV6,SS7,OC12,OC3,T1’S,T3’S,VOIP,SIP,ATM,Frame Relay, Video

Conferencing, Window Active Directory, Troubleshooting, and Remedy ticketing skills.

Available to start immediately.

 

 

Work History

 

Operator II (Transit Dept)

Town of Chapel Hill

Chapel Hill, NC 

August 2010 to Present

 

Duties include excellent oral and written communication, customer service and decision making skills, while operating a transit bus. Delivery of rider’s safety, on an established time schedule to a designated place. Operates a fixed rate bus along an assigned route. Assists elderly and handicapped riders. Report to dispatchers any delays, problems or emergency situations. Assists with training of new drivers.

 

Sales Associate (Part Time)

Lowe’s

Roxboro, NC 

March 2010 to September 2010

 

Provided excellent customer service. Help customers choose and purchase the items best suited their unique taste.  Quickly resolved customer issues and complaints.  Help design and construct monthly eye catching displays. Assisted in daily bookkeeping.

 

Noc Analyst

Embarq

Wake Forest, NC 

October 2007 to January 2009

 

Noc Analyst for NOC/Call Center and providing 3rd shift, 24x7x365 on

call, weekends, holidays, OT and rotation flexibility. Provided expert Network Engineer/NOC-call center, TCP/IP, VPN, DNS, DHCP, FIREWALL, LAN/WAN, UNIX, IPV4,

IPV6, Nortel/Cisco. Supported Nortel-PBX-opt 11, Data-Circuits,IPAM, Cisco Router. Utilized Remedy for open/close, documentation, trouble ticket Clearing and routing for escalation/incident tier II management.

 

Wire Network/Tech Support

Tekelec/Teksystems

Morrisville, NC

October 2006 to January 2009

 

Tech. Support Analyst/Call Center Monitoring Wireless Network and providing direct client support (802.11). Used Remedy help desk for open-close of tickets. Provisioning Specialist, Translations/Voice Network Creations & Provisioning (VNCP).

 

 

 

 

Verizon

Durham, NC 

August 1995 to July 2006

 

Performed Translations Provisioning in the DMS-100/Lucent/Wireless technologies in several of central offices across the country. My duties included proof reading and correcting ASR’s, CLR’s, and MLR’s before implementing orders into the switches. Duties also included provisioning Network Trunking (IXC’s, CLEC’s, LEC’s), Business Service Customer Trunking (ISDN-PRI’s, DIOD’s, DID’s, SIP Trunking,T3’S, T1’S,OC12,OC48,POTS), Business Service Centrex (Customer Business Group’s), Network Codes Implementation (NXX’s,), Area Code Split’s and Overlays (NPA).

Supported Projects (911, Frame Relay, ATM Software upgrades, SS7

Conversion, VOIP,SIP,VIDEO,PBX OPTION 11).Testing/Turn-up and Routing Traffic, troubleshooting trouble ticketing and clearing.

 

E911 Program Manager

GTE

Warsaw, Va. 

February 1995 to August 1995

 

Manager for Business Sales Operations (Public Safety Sales Support). Support branch office sales by being the primary point of contact of expertise to prepare proposals for new E911 systems and enhancements to existing E911 systems. Assists area sales during negotiations with local government officials and agencies. Coordinates external interface with community entitles, such as county governments, PSC staff, other Telco’s and states division of communications to assure consistent flow of E911 information. Maintains and compiles weekly status report for all projects.

 

 

System Analyst/Network Operational Center (Technical Support)

GTE

Warsaw, Va. 

May 1989 to February 1995

 

Provide technical support to the field central office and Nemac/SSOC monitoring center. Responsible for performing in-depth analysis of network systems to identify problem trends. Locate and correct

potential problems that may have an impact on customer service. Perform software/hardware upgrades, testing new features (Centrex, class services, etc.), test acceptance on new host/remote,perform outage investigation whether it may be software, hardware, power,

weather, etc. Analyze impairment situations, determine the cause and determine if additional resources are necessary (internal or vendor).

 

 

 

Nemac Technician-Network Operational Center

GTE

Warsaw,VA. 

October 1986 to May 1989

 

 

Senior Test Technician for System Test DMS-10/100

NORTHERN TELECOM

Research Triangle Park, NC 

August 1979 to May 1986

 

 

 

 

 

Military

U.S. Army- Communications Voice Radio Operations

Sergeant E-5, 82nd Airborne Div. Platoon Leader

Ft. Braggs, NC 

November 1975 to November 1977

 

 

Education

 

Lafayette Business College & Fayetteville Technical Institute

Fayetteville, North Carolina 

Business Courses

 

New Horizons

Cary, NC

Computer Courses: A+, Network + and Cisco CCNA